The Jennifer Hudson Show Shop FAQ’s
How can I check the status of my order?
Please visit the Track Your Order page to check the status of your order.
Has my order shipped?
You will receive an email with a tracking number after your package ships.
When will my order ship?
Orders are processed within 2 to 5 business days. Once the package leaves the warehouse, you will receive an email with a tracking number as soon as your order has shipped. Please note, your selected delivery time will apply only when the order leaves the warehouse. This is not inclusive of processing time.
What qualifies as a “business day”?
Our business days are Monday through Friday, excluding U.S. holidays.
I’m abroad. Can I purchase merchandise?
We currently only process and ship orders made within the United States of America.
What forms of payment are accepted?
We accept Mastercard, Visa, and Discover.
When will my credit card be charged?
Your card is charged immediately. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.
Can I cancel or make changes to the items in my order?
Once an order has been placed, it cannot be modified or canceled.
Will my entire order come in one delivery?
If your order contains multiple items, you may receive these items in separate packages. As we have multiple warehouses, we will ship your items from the closest location to you. This may result in items arriving at different times.
How secure is my order?
We use the latest SSI encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Do you accept debit cards?
Debit/check cards with a Visa/Mastercard logo are accepted on our site, and you can use them like a regular credit card.
I don’t have a credit card. Can I order by mail with a money order?
Unfortunately, we do not accept money orders. Shopping on our site with your credit card is safe and secure.
What’s your Return Policy?
All The Jennifer Hudson Show Shop merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.
However, our goal is your complete satisfaction. If your item has arrived damaged or defective, please do not hesitate to email us at commerce@jhudmedia.com with a picture of your damage within 48 hours of receiving your order, and they will be able to assist you.
We encourage our customers to refer to our size charts, available on the product page, or to contact customer service, if they have any questions before placing their order.
Please visit the Track Your Order page to check the status of your order.
Has my order shipped?
You will receive an email with a tracking number after your package ships.
When will my order ship?
Orders are processed within 2 to 5 business days. Once the package leaves the warehouse, you will receive an email with a tracking number as soon as your order has shipped. Please note, your selected delivery time will apply only when the order leaves the warehouse. This is not inclusive of processing time.
What qualifies as a “business day”?
Our business days are Monday through Friday, excluding U.S. holidays.
I’m abroad. Can I purchase merchandise?
We currently only process and ship orders made within the United States of America.
What forms of payment are accepted?
We accept Mastercard, Visa, and Discover.
When will my credit card be charged?
Your card is charged immediately. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.
Can I cancel or make changes to the items in my order?
Once an order has been placed, it cannot be modified or canceled.
Will my entire order come in one delivery?
If your order contains multiple items, you may receive these items in separate packages. As we have multiple warehouses, we will ship your items from the closest location to you. This may result in items arriving at different times.
How secure is my order?
We use the latest SSI encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Do you accept debit cards?
Debit/check cards with a Visa/Mastercard logo are accepted on our site, and you can use them like a regular credit card.
I don’t have a credit card. Can I order by mail with a money order?
Unfortunately, we do not accept money orders. Shopping on our site with your credit card is safe and secure.
What’s your Return Policy?
All The Jennifer Hudson Show Shop merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.
However, our goal is your complete satisfaction. If your item has arrived damaged or defective, please do not hesitate to email us at commerce@jhudmedia.com with a picture of your damage within 48 hours of receiving your order, and they will be able to assist you.
We encourage our customers to refer to our size charts, available on the product page, or to contact customer service, if they have any questions before placing their order.